Tech Pay Plan and Margin Workbook
A pay math field guide and workbook to model spiffs, commissions, drive time, and raise breakevens against your billed-hour costs.
These previews show pages from the files you receive.
Home services cost
Empty Truck and Turnover Cost Workbook
Calculate empty-truck and departure costs at your rates with open Excel formulas. Use the departure log and reason ranking to prioritize fixes.
Start with the free Empty Truck Cost Calculator. It shows the revenue at risk from one unfilled truck, per day and over the full vacancy. Use those figures to decide whether the workbook would be useful for your business.
$34
- One-time purchase. Editable files.
- Your download link appears on the confirmation screen and in your receipt. No account needed.
- Request a full refund within 30 days with one email.
- Licensed for one company's internal HR use. Resale and redistribution are not permitted. Read the license.
Checkout takes place on our store at shop.truestephr.com. Any applicable sales tax appears at checkout before you pay. These files provide general HR information, not legal advice.
Need approval first?
Ready to put your tool to work?
Add a one hour Setup Session, $149
Bring your purchased tool and the situation you are working through. A TrueStep HR practitioner will help you set the inputs, make the first decisions, and identify a practical next step.
See the Setup Session →Where to start
Calculate costs using twelve figures on the Calculator tab.
See what one idle truck costs per day and what those costs add up to over a year.
DecisionControl labor cost
IndustryHome services
Files5 PDF guides, 1 Word document, 1 Excel workbook
ReviewRead our published standard for how we develop our tools, and what we cover for their scope and limits.
Research and standardsRelated reference note: What the technician shortage costs a home services shop
Fit
Is this the right fit for your work?
A good fit
- You need to control labor cost in home services.
- You want editable Word and Excel files that stay with your organization.
- You or a manager will run the process and want a clear sequence to follow.
When to consider another option
- For advice about one person's specific circumstances, consult qualified counsel.
- For rules specific to one state or city, consult the applicable local requirements. This tool is not written for any one state.
- For help running the process, explore our advisory services.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readStart Here: a guide to every file and the order to use them.
Word · editTurnover Cost Scripts & Templates: Includes the exact words for the exit conversation, did-not-return follow-up, and customer and board handoff. Also includes the departure record, reason buckets, and quarterly review agenda.
PDF · readQuick Reference: the whole workbook on one page, including what each tab does, what to enter, and how to read the result.
Excel · useEmpty Truck and Turnover Cost Workbook: Calculate the cost of one departure, one empty-truck day, and a year of departures using your numbers. Includes the departure log, reason ranking, hiring-source block, and annualized rate.
PDF · readTrueStep HR Product License: what you may and may not do with your purchased files.
PDF · readUsing This Workbook in Google Sheets: how to upload the file and what to check afterward.
PDF · readThe Empty Truck Field Guide: Covers how the calculations work, what one departure costs, the empty-truck weeks, keeping an honest log, and budgeting for a fix you are considering.
How to use it
Your first 15 minutes
Begin with The Empty Truck Field Guide, then follow the four steps below. By step 4, you will be recording every departure in the Departure Log during the same week.
Read the Field Guide, starting with the key idea on page 2. In fifteen minutes, you will understand what to measure and why it matters.
Replace the twelve amber starter figures on the Calculator tab with your own numbers. The cost of one departure, one empty-truck day, and a year of departures at your rate updates as you type.
Keep the departure record and reason buckets from Scripts & Templates where the phone gets answered. That way, every exit gets recorded consistently.
Record every departure in the Departure Log that same week. Use the exit conversation word for word, then review the Summary tab as part of your quarterly review.
Before you buy
Questions about your purchase
Find details about file formats, delivery, licensing, and refunds.
What exactly do I receive?
You receive 5 PDF guides, 1 Word document, and 1 Excel workbook, all named in the What is inside section above. This is a one time purchase, delivered as a download, not a subscription.
Are these the real screenshots?
Yes. The first image shows the file set, and the second and third show actual pages from the current download.
Can I use the files in my business?
Yes. You can edit and brand the Word document, fill in the Excel workbook, and read or print the PDF guides for your own internal operations.
What if I need help applying it?
For help implementing this tool, book a one hour Setup Session for $149. For broader HR support, advisory begins with a short request and a written scope at truestephr.com/pages/advisory. For legal questions, consult qualified counsel.
How do I get the files?
Right after payment, your download link appears on the confirmation screen and again in your email receipt. All files arrive as one ZIP. No account is needed.
What do I need to open them?
You can use Word and Excel, LibreOffice on a computer, or Google Docs and Google Sheets in a browser. The alternatives are free. Any PDF reader opens the guides. See download help.
What if it is not right for us?
Email support@truestephr.com within 30 days for a full refund. No form or explanation is required. The full terms are in the refund policy.
Is this legal advice?
No. It is general HR information and a working method. It is not written to any one state unless the page says so. Where a decision turns on the law, use qualified counsel. See what we cover, and what we do not.
Who may use the files?
One license covers the internal HR work of one legal entity. You may edit the files, brand them, and issue them to your employees. Consultants and groups with several entities need the extended license. See the license.
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