Get the link again
Search for the TrueStep HR order email first. If it is missing, send the name and email used at checkout and support will resend the current download link.
Ask for the download linkPurchases and downloads
Your files should remain yours.
There is no account or subscription library. Your download link arrives by email, and support can restore access, help open the file, or correct a defect.
Open or use the file
Use the download guide for browser blocks, ZIP files, Word, Excel, PDF, printing, and common file-opening problems.
Open download helpReport a defect
Send the product name, the file, what you were doing, and what went wrong. Confirmed corrections are added to the document, not handled only for one buyer.
Report the problemWhat the purchase means
A document on your computer, not a seat in ours.
The delivery model is intentionally simple. You keep the file, reopen it without a login, and use the current edition from the same download link.
You own the downloaded copy
There is no seat, subscription, or renewal. The Word, Excel, or PDF file remains available on your computer.
The link carries the current edition
When a product is revised, the original download link provides the current file. Support can resend it when needed.
A defect receives a documented correction
Broken formulas, print failures, fields that do not populate, and incorrect figures are treated as product defects.
Need help applying the file?
Bring the purchased tool and the live situation.
A one-hour Setup Session helps set the inputs, make the first decisions, and leave with a usable next step. For a question about which tool fits, use the contact form.