HR advisory, assessments, and operating tools for U.S. businesses

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Purchases and downloads

Find your files and get help with downloads.

Your purchase confirmation email includes the link to your files. If you need another link, help opening a file, or assistance with a reported issue, we can help.

01

Request another download link

Send us the name and email used at checkout, and we will resend your download link.

Request my download link
02

Help with opening your files

Find help with browser downloads, ZIP files, Word, Excel, PDFs, and printing.

View download help
03

Report a file issue

Include the product name, the file you were using, and what happened. When we correct an issue, all buyers can access the revised version.

Report a file issue

Your purchased files

Your files are yours to keep.

Save your downloaded files wherever you normally work and open them anytime without a login. Your original download link also gives you access to revised editions when they are published.

  1. Save your files

    Pay once and keep your files. Save the Word, Excel, and PDF files wherever you normally work.

  2. Access revised editions

    When we publish a revised edition, you can get it through your original download link. Contact us if you need another link.

  3. File corrections

    Tell us about formula errors, printing problems, fields that do not work, or incorrect figures. We investigate reported issues and correct confirmed errors.