Tech Pay Plan and Margin Workbook
The pay math field guide and the workbook that models spiffs, commissions, drive time, and raise breakevens against billed-hour economics.
Previews are taken from the deliverable itself.
Home services coverage
Dispatch Coverage and On-Call System
The dispatch coverage workbook, the on-call rotation that survives the busy season, and the scripts for the call-off conversations that follow a pattern.
$44
- Editable operating files, not a subscription
- Immediate access through the secure TrueStep HR store
- Built and reviewed under the published TrueStep HR standard
Digital products carry a 30-day money-back guarantee. General HR information, not legal advice.
Need it working, not sitting in Downloads?
Add a one-hour setup session · $149
Bring the purchased tool and your live situation. A TrueStep HR practitioner helps you set the inputs, make the first decisions, and leave with a usable next step.
See the Setup Session →What this closes
A practical system that moves the decision into real work.
Put your own numbers in the Call-Off Cost Calculator. Two minutes, and the 6:45 a.m. call-off has a price instead of a shrug.
DecisionControl labor cost
IndustryHome services
Files5 PDF guides, 1 Word document, 1 Excel workbook
ReviewBuilt to the published release checks; sources and change notes sit beside the catalog.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readThe Dispatch Coverage Field Guide: the operating logic, the 90-second intake, the coverage ladder, the customer save, the on-call rotation ground rules, and the attendance conversations (PDF to read)
Excel · useDispatch Coverage and On-Call Workbook: the call-off cost calculator in your own numbers, the 120-row call-off log with computed outcomes and costs, the half-year on-call rotation planner with a per-technician fairness block, sourced benchmarks, and the monthly summary (Excel to use)
Word · editCoverage Scripts & Templates: the intake, the coverage ask, the customer reschedule, the thank- you follow-through, the three attendance conversations, plus the call-off policy, the rotation ground rules, and the intake note (Word to edit)
PDF · readQuick Reference: the whole workbook on one page: what each tab is for, what you enter, and how to read the result (file 2).
PDF · keepTrueStep HR Product License: what you may and may not do with the files you purchased (file 4).
PDF · readUsing This Workbook in Google Sheets: how to upload the file to Google Sheets and exactly what to check afterward (file 5).
Also in the download: Dispatch Coverage Scripts and Templates (editable Word, file 7). Every file is in the same folder, named with the number shown here so the steps below point straight at it. Open these in Word to change the wording for your own company before you use them.
How to use it
Your first 15 minutes
Step 1 is The Dispatch Coverage Field Guide, file 6. Work down from there, and by step 4 you log every call-off the same day.
Skim the Field Guide, starting with the one idea on page 2. Fifteen minutes, and the next call-off already runs differently.
Open the Workbook and put your own numbers in the Call-Off Cost Calculator. Two minutes, and the dark board has a price and coverage has a case.
Publish the on-call rotation on the Rotation tab and hand out the ground rules from Scripts & Templates, so the after-hours load is predictable, fair, and visible.
Log every call-off the same day, run the intake and the ladder from the scripts, and read the Summary tab monthly: the save rate, the cost, the reasons, the seasons, and the repeat names.
Before you buy
Clear answers to the practical questions.
The point of a product page is to let you judge the work before checkout.
What exactly do I receive?
5 PDF guides, 1 Word document, 1 Excel workbook, each one named in the What is inside section above. The purchase is a download, not a subscription, and the files are yours to keep.
Are these the real screenshots?
Yes. The preview images on this page are taken from the current deliverable, so you can judge the structure and writing before buying.
Can I use the files in my business?
The files are designed to be edited for your own internal operations. Review the included license and have legal counsel check decisions that require jurisdiction-specific advice.
What if I need help applying it?
Use the $149 Setup Session for one hour of implementation help on this tool. TrueStep HR does not offer broader consulting engagements. For a legal question, use qualified counsel.
Extend the system
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