Tech Pay Plan and Margin Workbook
A pay math field guide and workbook to model spiffs, commissions, drive time, and raise breakevens against your billed-hour costs.
These previews show pages from the files you receive.
Home services coverage
Dispatch Coverage and On-Call System
Keep dispatch coverage organized through the busy season. You get the coverage workbook, an on-call rotation, and scripts for conversations about recurring call-offs.
Try the free On-Call Pay Cost Calculator to see what one on-call week costs, per response hour and per year. It gives you the numbers to consider before buying the system.
$44
- One-time purchase. Editable files.
- Your download link appears on the confirmation screen and in your receipt. No account needed.
- Request a full refund within 30 days with one email.
- Licensed for one company's internal HR use. Resale and redistribution are not permitted. Read the license.
Checkout takes place on our store at shop.truestephr.com. Any applicable sales tax appears at checkout before you pay. These files provide general HR information, not legal advice.
Need approval first?
Ready to put your tool to work?
Add a one hour Setup Session, $149
Bring your purchased tool and the situation you are working through. A TrueStep HR practitioner will help you set the inputs, make the first decisions, and identify a practical next step.
See the Setup Session →Where to start
Put your own numbers in the Call-Off Cost Calculator.
In two minutes, see what a 6:45 a.m. call-off costs your business.
DecisionControl labor cost
IndustryHome services
Files5 PDF guides, 1 Word document, 1 Excel workbook
ReviewRead our published standard for how we develop our tools, and what we cover for their scope and limits.
Fit
Is this the right fit for your work?
A good fit
- You need to control labor cost in home services.
- You want editable Word and Excel files that stay with your organization.
- You or a manager will run the process and want a clear sequence to follow.
When to consider another option
- For advice about one person's specific circumstances, consult qualified counsel.
- For rules specific to one state or city, consult the applicable local requirements. This tool is not written for any one state.
- For help running the process, explore our advisory services.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readStart Here: a guide to every file and the order to use them.
PDF · readQuick Reference: the whole workbook on one page, including what each tab does, what to enter, and how to read the result.
Excel · useDispatch Coverage and On-Call Workbook: a call-off cost calculator using your numbers, a 120-row call-off log with calculated outcomes and costs, a half-year on-call rotation planner with a per-technician fairness block, sourced benchmarks, and a monthly summary.
PDF · readTrueStep HR Product License: what you may and may not do with your purchased files.
PDF · readUsing This Workbook in Google Sheets: how to upload the file and what to check afterward.
PDF · readThe Dispatch Coverage Field Guide: how the coverage process works, the 90-second intake, the coverage ladder, how to save a customer appointment, the on-call rotation ground rules, and the attendance conversations.
Word · editDispatch Coverage Scripts and Templates: the intake, coverage requests, customer rescheduling, thank-you follow-through, three attendance conversations, the call-off policy, rotation ground rules, and intake note.
How to use it
Your first 15 minutes
Start with The Dispatch Coverage Field Guide and follow the four steps in order. By step 4, you are logging every call-off on the day it happens.
Spend fifteen minutes with the Field Guide, starting with the idea on page 2. It explains how to handle the next call-off using a clear intake and coverage process.
Open the Workbook and enter your numbers in the Call-Off Cost Calculator. In two minutes, you can see the cost of a coverage gap and make a clearer case for staffing.
Publish the on-call rotation on the Rotation tab and share the ground rules from Scripts & Templates. The team can see how after-hours coverage is assigned and shared.
Log every call-off the same day and follow the intake and coverage ladder scripts. Review the Summary tab monthly for the save rate, costs, reasons, seasonal patterns, and employees with repeated call-offs.
Before you buy
Questions about your purchase
Find details about file formats, delivery, licensing, and refunds.
What exactly do I receive?
You receive 5 PDF guides, 1 Word document, and 1 Excel workbook, all named in the What is inside section above. This is a one time purchase, delivered as a download, not a subscription.
Are these the real screenshots?
Yes. The first image shows the file set, and the second and third show actual pages from the current download.
Can I use the files in my business?
Yes. You can edit and brand the Word document, fill in the Excel workbook, and read or print the PDF guides for your own internal operations.
What if I need help applying it?
For help implementing this tool, book a one hour Setup Session for $149. For broader HR support, advisory begins with a short request and a written scope at truestephr.com/pages/advisory. For legal questions, consult qualified counsel.
How do I get the files?
Right after payment, your download link appears on the confirmation screen and again in your email receipt. The files arrive as a ZIP download. No account is needed.
What do I need to open them?
You can use Word and Excel, LibreOffice on a computer, or Google Docs and Google Sheets in a browser. The alternatives are free. Any PDF reader opens the guides. See download help.
What if it is not right for us?
Email support@truestephr.com within 30 days for a full refund. No form or explanation is required. The full terms are in the refund policy.
Is this legal advice?
No. It is general HR information and a working method. It is not written to any one state unless the page says so. Where a decision turns on the law, use qualified counsel. See what we cover, and what we do not.
Who may use the files?
One license covers the internal HR work of one legal entity. You may edit the files, brand them, and issue them to your employees. Consultants and groups with several entities need the extended license. See the license.
Extend the system
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