A full refund, by one email

30 days. Reply to your receipt or email support@truestephr.com for a full refund. No form or explanation is required, and you keep the files.

The window runs 30 days from the day you purchased the item, and it applies to everything in the catalog.

One email does it, with no form to complete, no reason to give, and nothing to send back to us.

You get the full purchase price returned, rather than a credit against something else or a partial refund.

You keep the documents, because nobody can genuinely return a download and the policy declines to pretend otherwise.

The guarantee covers the item you actually bought, and it is not a swap for a different part of the catalog.

How to ask

Reply to your receipt, or email support@truestephr.com from whichever address is most convenient.
Give the name on the order and say that you want a refund, and that is the entire process.
We issue the refund to the original payment method and confirm it by email immediately afterward.

Documents, kits, calculators, and bundles purchased from the catalog, whichever shelf they originally came from.
A purchase made by anyone at your organization, returned to the payment method that placed it.
A defective document, which we would far rather repair than refund, although the decision belongs entirely to you.

A session once we have delivered it, because nobody can hand back an hour. You can move or refund a session up to twenty-four hours before it starts.
A swap of the whole catalog for the one item you bought.