30-day refund policy
Full refunds within 30 days
Request a full refund within 30 days of purchase. Reply to your receipt or email support@truestephr.com. Include your order number, or the name on your order and the product purchased. No form or reason is required.
When to expect your refund
Documents, kits, calculators, and bundles are eligible for a refund within 30 days of purchase.
We refund the full purchase price to your original payment method.
A refund ends the license for that product. Please delete your copies after the refund.
The 30-day refund policy applies once per product. If you purchase the same product again after receiving a refund, that later purchase may not qualify.
Request a refund
- Reply to your receipt or email support@truestephr.com from any address.
- Include your order number, or the name on the order and the product purchased.
Eligible purchases
- Documents, kits, calculators, and bundles purchased from the catalog.
- Purchases made by anyone at your organization. Refunds go back to the original payment method.
- If your files will not open or differ from their description, you can choose a corrected file, a replacement, or a refund.
Sessions and advisory services
- You can reschedule a session or cancel for a full refund up to 24 hours before it begins. Completed sessions are not refundable.
- Refunds go to the original payment method. We do not exchange one catalog item for another.
- Your approved written scope sets the fees and terms for advisory services.
Need help?
Email support@truestephr.com or write to TrueStep HR, 6767 S. Vine Street #1261, Centennial, CO 80122, United States.