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Personal development kit

Conflict at Work Playbook

The cost of a conflict is set by the handling, not by the disagreement. This kit works on exactly that: the working manual for raising issues early and staying steady under heat.

FormatKit
Contents6 PDF guides, 1 Word document, 1 Excel workbook
UseDownload and keep

$69

  • Editable operating files, not a subscription
  • Immediate access through the secure TrueStep HR store
  • Built and reviewed under the published TrueStep HR standard

Digital products carry a 30-day money-back guarantee. General HR information, not legal advice.

Need it working, not sitting in Downloads?

Add a one-hour setup session · $149

Bring the purchased tool and your live situation. A TrueStep HR practitioner helps you set the inputs, make the first decisions, and leave with a usable next step.

See the Setup Session →

What this closes

A practical system that moves the decision into real work.

Pick the one live conflict you have been sitting on. Log your check result in the Workbook and make that conflict the first thing you rehearse.

DecisionDevelop your managers, Handle an employee issue
IndustryCross-industry
Files6 PDF guides, 1 Word document, 1 Excel workbook
ReviewBuilt to the published release checks; sources and change notes sit beside the catalog.

What is inside

Every file in the download, by name.

Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.

PDF · readThe Conflict at Work Playbook: the working manual, the four areas from your check, the moves for each, and a 30-day plan.
FileConflict Conversation Planner: one specific conversation planned start to finish, with the PDF · FILL opening scripted and the close drafted.
Excel · useConflict Action Workbook: your check reads over time, live conflicts with agreements and check dates, practice reps, and a dashboard.
Word · editConflict Scripts and Templates: the exact words for the moments that decide a conflict, plus an agreement note template.
PDF · keepTrueStep HR Product License: what you may and may not do with the files you purchased.
PDF · readUsing This Workbook in Google Sheets: how to upload the file to Google Sheets and exactly what to check afterward.
PDF · readQuick Reference: the whole workbook on one page: what each tab is for, what you enter, and how to read the result (file 2).

How to use it

Your first 15 minutes

Work step 1 below. It is the fastest way to see what you have and how the pieces fit together.

  1. Read the Playbook first, starting with the areas your check flagged. Each chapter is short and ends in moves you can run this week.

  2. Log your check result in the Workbook and pick the one live conflict you have been sitting on. That one is your first rep.

  3. Plan that conversation with the Planner, page by page, and hold it within two weeks. The opening and the close are scripted; the middle is the skill.

  4. When the moments come, the heated reply, the stalled negotiation, the returned pattern, open Scripts & Templates and use the words almost verbatim. The words in the moment are what people remember.

Conflict at Work Playbook — the Start Here guide from the download, listing every file and the order to use them.

Before you buy

Clear answers to the practical questions.

The point of a product page is to let you judge the work before checkout.

What exactly do I receive?

6 PDF guides, 1 Word document, 1 Excel workbook, each one named in the What is inside section above. The purchase is a download, not a subscription, and the files are yours to keep.

Are these the real screenshots?

Yes. The preview images on this page are taken from the current deliverable, so you can judge the structure and writing before buying.

Can I use the files in my business?

The files are designed to be edited for your own internal operations. Review the included license and have legal counsel check decisions that require jurisdiction-specific advice.

What if I need help applying it?

Use the $149 Setup Session for one hour of implementation help on this tool. TrueStep HR does not offer broader consulting engagements. For a legal question, use qualified counsel.

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