HR advisory, assessments, and operating tools for U.S. businesses
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Personal development kit
A difficult conversation is easier to handle when you have thought through what to say and how to respond. The Conflict at Work Playbook helps you raise issues early, prepare for tough conversations, and stay steady when tensions rise.
Start with the free Conflict at Work Check. Twenty workplace situations show what is driving the conflict and which step to take before it escalates. You will have a starting point before deciding whether to buy the playbook.
$69
Checkout takes place on our store at shop.truestephr.com. Any applicable sales tax appears at checkout before you pay. These files provide general HR information, not legal advice.
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Ready to put your tool to work?
Bring your purchased tool and the situation you are working through. A TrueStep HR practitioner will help you set the inputs, make the first decisions, and identify a practical next step.
See the Setup Session →Where to start
Record your check result in the Workbook, then use that conflict for your first practice conversation.
Fit
What is inside
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
How to use it
Start with step 1 below to see what is included and how the pieces fit together.
Begin with the Playbook chapters covering the areas your check flagged. Each chapter is short and ends with practical steps you can take this week.
Record your check result in the Workbook and choose one live workplace conflict to work through. Use it as your first practice case.
Work through the Planner page by page, then hold the conversation within two weeks. The opening and close are scripted. The middle gives you room to practice the conversation skills.
When a conversation gets heated, a negotiation stalls, or the same issue returns, open Scripts & Templates. Use the suggested words almost verbatim when they fit. What you say in those moments is what people remember.
Before you buy
Find details about file formats, delivery, licensing, and refunds.
You receive 6 PDF guides, 1 Word document, and 1 Excel workbook, all named in the What is inside section above. This is a one time purchase, delivered as a download, not a subscription.
Yes. The first image shows the file set, and the second and third show actual pages from the current download.
Yes. You can edit and brand the Word document, fill in the Excel workbook, and read or print the PDF guides for your own internal operations.
For help implementing this tool, book a one hour Setup Session for $149. For broader HR support, advisory begins with a short request and a written scope at truestephr.com/pages/advisory. For legal questions, consult qualified counsel.
Right after payment, your download link appears on the confirmation screen and again in your email receipt. All files arrive as one ZIP. No account is needed.
You can use Word and Excel, LibreOffice on a computer, or Google Docs and Google Sheets in a browser. The alternatives are free. Any PDF reader opens the guides. See download help.
Email support@truestephr.com within 30 days for a full refund. No form or explanation is required. The full terms are in the refund policy.
No. It is general HR information and a working method. It is not written to any one state unless the page says so. Where a decision turns on the law, use qualified counsel. See what we cover, and what we do not.
One license covers the internal HR work of one legal entity. You may edit the files, brand them, and issue them to your employees. Consultants and groups with several entities need the extended license. See the license.
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