Shift Supervisor Toolkit
A practical kit for manufacturing shift supervisors: a daily management playbook, scripts for difficult floor conversations, and bilingual documentation forms.
These previews show pages from the files you receive.
Manager conversations
Manager Script Library
Find the words for twenty-six hard conversations, including replies to what employees may say back. Use the ten-minute planner to prepare for each conversation, then the log to record what happened and flag follow-up.
Want to see how you handle difficult conversations? Run the free Difficult Conversations Readiness Check. Five situations managers often put off show how you prepare, listen, and follow through, so you can decide where to start before buying.
$69
- One-time purchase. Editable files.
- Your download link appears on the confirmation screen and in your receipt. No account needed.
- Request a full refund within 30 days with one email.
- Licensed for one company's internal HR use. Resale and redistribution are not permitted. Read the license.
Checkout takes place on our store at shop.truestephr.com. Any applicable sales tax appears at checkout before you pay. These files provide general HR information, not legal advice.
Need approval first?
Ready to put your tool to work?
Add a one hour Setup Session, $149
Bring your purchased tool and the situation you are working through. A TrueStep HR practitioner will help you set the inputs, make the first decisions, and identify a practical next step.
See the Setup Session →Where to start
Find the right conversation script with the Script Selector.
Use the Conversation Planner to prepare before the discussion.
DecisionDevelop your managers, Handle an employee issue
IndustryConstruction, Dental, Home care, Manufacturing
Files5 PDF guides, 1 Word document, 1 Excel workbook
ReviewRead our published standard for how we develop our tools, and what we cover for their scope and limits.
Research and standardsRead the reference note behind this tool: Difficult conversations and the SBI framework
Fit
Is this the right fit for your work?
A good fit
- You need to develop your managers or handle an employee issue.
- You want editable Word and Excel files that stay with your organization.
- You or a manager will run the process and want a clear sequence to follow.
When to consider another option
- For advice about one person's specific circumstances, consult qualified counsel.
- For rules specific to one state or city, consult the applicable local requirements. This tool is not written for any one state.
- For help running the process, explore our advisory services.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readStart Here: a guide to every file and the order to use them.
PDF · readManager Script Library
Excel · useConversation Planner and Log: prepare for the discussion, then record what was said, what was agreed, and what still needs to happen.
PDF · readConversation Quick Reference: the universal arc and the stop list.
PDF · readTrueStep HR Product License (PDF): the license terms for this pack.
PDF · readQuick Reference
Word · editManager Script Library: the twenty-six conversation scripts with suggested replies.
How to use it
Your first 15 minutes
Start with the Manager Script Library. Follow the four steps to choose a script, prepare, have the conversation, and record what happened with a follow-up date.
Find your script. Use the Script Selector in the Manager Script Library to find the script that fits your situation. It takes under a minute.
Plan the conversation. Use the Conversation Planner workbook to organize the facts with dates, the standard, the outcome you want, your opening line, and the responses you expect.
Have the conversation. Use your script and plan to guide the discussion. Keep the facts and the standard at the center, and use the suggested replies as the person responds.
Record the conversation. Enter what happened in the Conversation Log the same day and set a follow-up date. The log flags follow-up when it comes due or runs late.
Before you buy
Questions about your purchase
Find details about file formats, delivery, licensing, and refunds.
What exactly do I receive?
You receive 5 PDF guides, 1 Word document, and 1 Excel workbook, all named in the What is inside section above. This is a one time purchase, delivered as a download, not a subscription.
Are these the real screenshots?
Yes. The first image shows the file set, and the second and third show actual pages from the current download.
Can I use the files in my business?
Yes. You can edit and brand the Word document, fill in the Excel workbook, and read or print the PDF guides for your own internal operations.
What if I need help applying it?
For help implementing this tool, book a one hour Setup Session for $149. For broader HR support, advisory begins with a short request and a written scope at truestephr.com/pages/advisory. For legal questions, consult qualified counsel.
How do I get the files?
Right after payment, your download link appears on the confirmation screen and again in your email receipt. All files arrive as one ZIP. No account is needed.
What do I need to open them?
You can use Word and Excel, LibreOffice on a computer, or Google Docs and Google Sheets in a browser. The alternatives are free. Any PDF reader opens the guides. See download help.
What if it is not right for us?
Email support@truestephr.com within 30 days for a full refund. No form or explanation is required. The full terms are in the refund policy.
Is this legal advice?
No. It is general HR information and a working method. It is not written to any one state unless the page says so. Where a decision turns on the law, use qualified counsel. See what we cover, and what we do not.
Who may use the files?
One license covers the internal HR work of one legal entity. You may edit the files, brand them, and issue them to your employees. Consultants and groups with several entities need the extended license. See the license.
Extend the system
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