Manager Script Library
The exact words for twenty-six hard conversations, with the replies for what people say back. A planner preps each one in ten minutes, and a log keeps the record and flags the follow-up.
Previews are taken from the deliverable itself.
Home care hiring
Caregiver Hiring Kit
Hire caregivers with large-employer rigor. You get a hiring field guide, a scorecard and pipeline tracker, and the scripts and templates for every step from screen to offer.
$39
- Editable operating files, not a subscription
- Immediate access through the secure TrueStep HR store
- Built and reviewed under the published TrueStep HR standard
Digital products carry a 30-day money-back guarantee. General HR information, not legal advice.
Need it working, not sitting in Downloads?
Add a one-hour setup session · $149
Bring the purchased tool and your live situation. A TrueStep HR practitioner helps you set the inputs, make the first decisions, and leave with a usable next step.
See the Setup Session →What this closes
A practical system that moves the decision into real work.
Read page 2 of the Field Guide before anything else. Fifteen minutes, and you know why the win is hires who pass day 90 rather than more applicants.
DecisionHire someone
IndustryHome care
Files5 PDF guides, 1 Word document, 1 Excel workbook
ReviewBuilt to the published release checks; sources and change notes sit beside the catalog.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readThe Caregiver Hiring Field Guide: the operating logic, the honest posting, the speed game, the scorecard interview, the shadow shift, and the offer-to-first-shift playbook.
Excel · useCaregiver Hiring Scorecard and Pipeline: the weighted ten-line interview scorecard, the applicant log that computes your days to first shift, and the summary that ranks hiring sources by hires who last past day 90.
Word · editCaregiver Hiring Scripts and Templates: the exact words for the phone screen, the scorecard interview, and the offer call, plus the honest job posting, the two reference calls, and the one-page shadow shift plan.
PDF · keepTrueStep HR Product License: what you may and may not do with the files you purchased.
PDF · readUsing This Workbook in Google Sheets: how to upload the file to Google Sheets and exactly what to check afterward.
PDF · readQuick Reference: the whole workbook on one page: what each tab is for, what you enter, and how to read the result (file 2).
How to use it
Your first 15 minutes
Step 1 is The Caregiver Hiring Field Guide, file 6. Work down from there, and by step 4 you log every applicant in the Hiring Pipeline the day they apply.
Skim the Field Guide, starting with the one idea on page 2. Fifteen minutes, and you know why the win is hires who pass day 90, not more applicants.
Open the Workbook, read the ten scorecard lines, and adjust the amber weights if your agency values something differently. Keep the total at 100.
Rebuild your posting from the job posting template, then run the next applicant through the phone screen and interview scripts, scored the same hour.
Log every applicant in the Hiring Pipeline the day they apply, source first, and read the Summary tab monthly to see your funnel, your speed, and which sources send caregivers who stay.
Before you buy
Clear answers to the practical questions.
The point of a product page is to let you judge the work before checkout.
What exactly do I receive?
5 PDF guides, 1 Word document, 1 Excel workbook, each one named in the What is inside section above. The purchase is a download, not a subscription, and the files are yours to keep.
Are these the real screenshots?
Yes. The preview images on this page are taken from the current deliverable, so you can judge the structure and writing before buying.
Can I use the files in my business?
The files are designed to be edited for your own internal operations. Review the included license and have legal counsel check decisions that require jurisdiction-specific advice.
What if I need help applying it?
Use the $149 Setup Session for one hour of implementation help on this tool. TrueStep HR does not offer broader consulting engagements. For a legal question, use qualified counsel.
Extend the system
Build on this decision.
These products address the next connected step in the same situation, operating method, or industry.
Caregiver Pay and Retention Toolkit
The pay math field guide, the workbook that models wages against your bill rates, and the scripts for raise and retention conversations.
Caregiver Turnover Cost Workbook
Open-formula Excel that prices a departure at your rates, totals a year at your roster, and shows the savings at a target retention rate.