Manager Script Library
Find the words for twenty-six hard conversations, including replies to what employees may say back. Use the ten-minute planner to prepare for each conversation, then the log to record what happened and flag follow-up.
These previews show pages from the files you receive.
Home care hiring
Caregiver Hiring Kit
Bring consistency to caregiver hiring. You get a hiring field guide, a scorecard and pipeline tracker, and scripts and templates for every step from screening through the offer.
Want to see what caregiver turnover costs your agency? Run the free Caregiver Turnover Cost Calculator. It calculates recruiting, paid training, office time spent on the exit and refill, and the cost of an unfilled schedule for a home care agency. You can see the cost before deciding whether to purchase the kit.
$39
- One-time purchase. Editable files.
- Your download link appears on the confirmation screen and in your receipt. No account needed.
- Request a full refund within 30 days with one email.
- Licensed for one company's internal HR use. Resale and redistribution are not permitted. Read the license.
Checkout takes place on our store at shop.truestephr.com. Any applicable sales tax appears at checkout before you pay. These files provide general HR information, not legal advice.
Need approval first?
Ready to put your tool to work?
Add a one hour Setup Session, $149
Bring your purchased tool and the situation you are working through. A TrueStep HR practitioner will help you set the inputs, make the first decisions, and identify a practical next step.
See the Setup Session →Where to start
Start with page 2 of the Field Guide.
In fifteen minutes, see why caregivers who stay past day 90 matter more than the number of applicants.
DecisionHire someone
IndustryHome care
Files5 PDF guides, 1 Word document, 1 Excel workbook
ReviewRead our published standard for how we develop our tools, and what we cover for their scope and limits.
Fit
Is this the right fit for your work?
A good fit
- You hire caregivers for a home care agency.
- You want editable Word and Excel files that stay with your organization.
- You or a manager will run the process and want a clear sequence to follow.
When to consider another option
- For advice about one person's specific circumstances, consult qualified counsel.
- For rules specific to one state or city, consult the applicable local requirements. This tool is not written for any one state.
- For help running the process, explore our advisory services.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readStart Here: a guide to every file and the order to use them.
Word · editCaregiver Hiring Scripts and Templates: the exact words for the phone screen, the scorecard interview, and the offer call, plus the honest job posting, the two reference calls, and the one-page shadow shift plan.
PDF · readQuick Reference: the whole workbook on one page, including what each tab does, what to enter, and how to read the result.
Excel · useCaregiver Hiring Scorecard and Pipeline: a weighted ten-line interview scorecard, an applicant log that calculates days to first shift, and a summary that ranks hiring sources by caregivers who stay past day 90.
PDF · readTrueStep HR Product License: what you may and may not do with your purchased files.
PDF · readUsing This Workbook in Google Sheets: how to upload the file and what to check afterward.
PDF · readThe Caregiver Hiring Field Guide: the thinking behind the hiring process, the honest posting, the speed game, the scorecard interview, the shadow shift, and the offer-to-first-shift playbook.
How to use it
Your first 15 minutes
Start with The Caregiver Hiring Field Guide and follow the steps in order. By step 4, you will be logging every applicant in the Hiring Pipeline on the day they apply.
Skim the Field Guide, starting with the key idea on page 2. In fifteen minutes, you will see why caregivers who stay past day 90 matter more than the number of applicants.
Open the Workbook and review the ten scorecard lines. Adjust the amber weights to reflect your agency's priorities, keeping the total at 100.
Rework your posting using the job posting template. Then take the next applicant through the phone screen and interview scripts, completing the scoring in the same hour.
Record every applicant in the Hiring Pipeline on the day they apply, starting with their source. Review the Summary tab monthly to see your hiring funnel, hiring speed, and which sources bring in caregivers who stay.
Before you buy
Questions about your purchase
Find details about file formats, delivery, licensing, and refunds.
What exactly do I receive?
You receive 5 PDF guides, 1 Word document, and 1 Excel workbook, all named in the What is inside section above. This is a one time purchase, delivered as a download, not a subscription.
Are these the real screenshots?
Yes. The first image shows the file set, and the second and third show actual pages from the current download.
Can I use the files in my business?
Yes. You can edit and brand the Word document, fill in the Excel workbook, and read or print the PDF guides for your own internal operations.
What if I need help applying it?
For help implementing this tool, book a one hour Setup Session for $149. For broader HR support, advisory begins with a short request and a written scope at truestephr.com/pages/advisory. For legal questions, consult qualified counsel.
How do I get the files?
Right after payment, your download link appears on the confirmation screen and again in your email receipt. All files arrive as one ZIP. No account is needed.
What do I need to open them?
You can use Word and Excel, LibreOffice on a computer, or Google Docs and Google Sheets in a browser. The alternatives are free. Any PDF reader opens the guides. See download help.
What if it is not right for us?
Email support@truestephr.com within 30 days for a full refund. No form or explanation is required. The full terms are in the refund policy.
Is this legal advice?
No. It is general HR information and a working method. It is not written to any one state unless the page says so. Where a decision turns on the law, use qualified counsel. See what we cover, and what we do not.
Who may use the files?
One license covers the internal HR work of one legal entity. You may edit the files, brand them, and issue them to your employees. Consultants and groups with several entities need the extended license. See the license.
Extend the system
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