HR document kit

Staffing Agency Management Kit

Agencies negotiate every day; you negotiate once a year. The kit closes the gap: the agreement, the policy, the scorecard, and the sourced benchmarks that let you challenge a quote.

$59USD

One-time purchase, no subscription. Instant download.

Built to the TrueStep HR standard

  • Agency partner agreement with submittal rules, screening gates, cancellation rights, and a markup transparency clause
  • Rules of engagement that put interview standards and replacement terms in writing
  • Contingent workforce policy covering the requisition process, tenure caps, and the classification hand-off
  • Agency scorecard workbook scoring fill rate, quality, time to submit, conversion, and markup against benchmark
  • Markup benchmark reference with the 25% to 75% ranges decomposed and every figure dated
  • Counsel checkpoints marked where the agreement needs legal review

The kit arms the negotiation and papers the relationship. Your agreement stays yours; have counsel review it before signature.

14-day money-back guarantee. If it does not help, email us and we refund you.

Want it set up with you? Add a 60 minute implementation session — $149 →

One-time purchase Instant download Editable files

General information, not legal advice. Have qualified employment counsel review any classification decision, agreement, or notice before you act on it.

Not the right fit? Take the 60-second match.

Buying for clients or multiple entities? The White-Label tier is in the license.

One-time purchaseNo subscription
Instant downloadFiles you keep
Editable filesExcel, Word, PDF
14-day guaranteeMoney back
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What you get

Seven files that turn a vendor into a managed vendor

The benchmarks to know the market, the scorecard to know your vendors, and the paper to hold both.

PDFStart here

Start Here

How the pieces fit and the order to work in. One page, read it first.

PDFReference

Markup Benchmark Reference

The staffing markup landscape with every figure sourced and dated: the 25% to 75% survey ranges by segment, the decomposition of what a markup pays for, the fees around it, and a challenge-a-quote walkthrough.

XLSXExcel

Agency Scorecard and Markup Workbook

Score each agency on fill rate, submittal quality, time to submit, conversion rate, and markup versus benchmark, with a quarterly review view. Opens on a worked example. Works in Excel or Google Sheets.

DOCXWord

Agency Partner Agreement and Rules of Engagement

The editable agreement: submittal and interview rules, background and screening gates, replacement and cancellation rights, conversion terms, and the markup transparency clause, with a counsel-review instruction. Opens in Word or Google Docs.

DOCXWord

Contingent Workforce Policy Template

The internal policy: how requisitions flow, who approves, the tenure-cap and break-in-service practice, and the hand-off to classification review for anyone off the agency payroll.

How it works

The method in the order a vendor reset runs

Learn the market, measure the vendors, then renegotiate from the paper. Most buyers do it backwards, which is why the markup never moves.

STEP 01

Know the market

The benchmark reference decomposes the bill rate so you can see burden, program costs, overhead, and margin instead of one opaque number.

STEP 02

Score your vendors

The scorecard turns fill rate, quality, speed, conversion, and markup into a quarterly grade per agency, computed from entries you already have.

STEP 03

Fix the terms

The partner agreement and rules of engagement put submittals, screening, replacements, and markup transparency in writing, with counsel review where marked.

STEP 04

Govern the program

The policy template sets how requisitions flow internally, so the discipline survives the person who built it.

The standard

Built to move the markup that can move

The kit does not pretend agencies are gouging you. It decomposes the bill rate plainly, then gives you the instruments that move the part that can move.

The rule behind thisWhat contingent labor costs
A markup transparency clause does not lower the markup by itself. It ends the conversation where you negotiate against a number you cannot see.
Benchmarks labeled as survey ranges. The 25% to 75% figures are published survey data, dated, and framed as ranges by segment and volume, never as a promise of what your agency should charge.
Markup decomposed before it is challenged. Statutory burden, program costs, overhead, then margin, so the negotiation targets the right layer.
A scorecard that computes. Vendor grades come from logged fills and dates, not impressions, which is what makes the quarterly review stick.
Counsel checkpoints on the agreement. Indemnification, insurance, and co-employment terms are marked for legal review rather than shipped as settled.

The kit tells you when to call a lawyer

An agency relationship is a contract with employment law running through it. Route these to qualified counsel before signing or acting.

The partner agreement before first signature Indemnification and insurance terms Co-employment questions on integrated workers Terminating an agency mid-assignment
Is this for you

Who it is built for

Who this fits, and where to go if that is not you.

Built for

  • An operator or HR lead spending real money across one or more staffing agencies without written terms.
  • A buyer walking into a renewal with no benchmark and no scorecard.
  • A consultant standing up vendor governance for a client program.

If you are looking for

Questions

Before you buy

Will an agency accept these terms?
The terms are standard professional-buyer terms: submittal rules, screening gates, replacement windows, conversion schedules, and markup transparency. Established agencies see them regularly from managed buyers; the point of the kit is that you arrive with paper instead of accepting theirs unread.
Where do the markup benchmarks come from?
Published 2024 to 2025 survey data: markups of 25% to 75% of pay rate by segment and volume, with the fee structures around them. Every figure in the reference is sourced and dated, and framed as a range rather than a quote.
What does the scorecard measure?
Fill rate, submittal quality, time to submit, conversion rate, and markup versus benchmark, per agency, per quarter, computed from entries you log as requisitions run.
Is the agreement ready to sign?
It is a complete, editable template with the negotiation-relevant clauses drafted and the legal-review points marked. Have qualified counsel review it for your state and situation before signature.
Is it a subscription?
No. One-time purchase, instant download, no recurring fee. You keep the files.
Will it stay current as the rules change?
Each file carries a last-reviewed date so you can see how current it is, every threshold and test is dated in the text, and meaningful updates are released as the rules change.
What is the refund policy?
Digital products are covered by a 14-day money-back guarantee. See the refund policy for the full terms.
What happens after I buy?
Checkout delivers an instant download link, and a receipt with the same link arrives by email. Open the Start Here page first; it tells you the order to work in. Questions or want a hand getting set up? Email support@truestephr.com.
Can I expense this purchase to my business?
Most customers buy TrueStep HR tools for business use, and a tool you use for work often qualifies as a deductible business expense. Whether it does for you depends on your situation, so confirm with your accountant. Your receipt arrives by email at checkout and works as documentation.
Free guide

The 6 red flags to check before you discipline or fire someone

A five-minute screen to run before you act. Free PDF, sent to your inbox. Unsubscribe anytime.

The method behind this

This tool is built on published method and current rules. Read the basis yourself:

Get the kit

Walk into the next renewal with paper and a number

The agreement, the rules of engagement, the policy, the scorecard, and the dated markup benchmarks, in one kit.

$59
One-time purchase, no subscription. Instant download.