Manager Script Library
Find the words for twenty-six hard conversations, including replies to what employees may say back. Use the ten-minute planner to prepare for each conversation, then the log to record what happened and flag follow-up.
These previews show pages from the files you receive.
Manufacturing supervision
Shift Supervisor Toolkit
A practical kit for manufacturing shift supervisors, with a playbook for daily management, scripts for difficult floor conversations, and bilingual documentation forms.
Start with the free Manufacturing Manager Assessment. It covers thirty-five plant situations across seven areas and shows where to focus your management development efforts.
$79
- One-time purchase. Editable files.
- Your download link appears on the confirmation screen and in your receipt. No account needed.
- Request a full refund within 30 days with one email.
- Licensed for one company's internal HR use. Resale and redistribution are not permitted. Read the license.
Checkout takes place on our store at shop.truestephr.com. Any applicable sales tax appears at checkout before you pay. These files provide general HR information, not legal advice.
Need approval first?
Ready to put your tool to work?
Add a one hour Setup Session, $149
Bring your purchased tool and the situation you are working through. A TrueStep HR practitioner will help you set the inputs, make the first decisions, and identify a practical next step.
See the Setup Session →Where to start
Keep the printed Quick Reference close during your shift.
The Playbook explains the guidance behind the one-page Quick Reference.
DecisionDevelop your managers
IndustryManufacturing
Files7 PDF guides, 2 Word documents, 1 Excel workbook
ReviewRead our published standard for how we develop our tools, and what we cover for their scope and limits.
Research and standardsRelated reference notes: Difficult conversations and the SBI framework; Manager capability and performance calibration
Fit
Is this the right fit for your work?
A good fit
- You are developing your managers in manufacturing.
- You want editable Word and Excel files that stay with your organization.
- You or a manager will run the process and want a clear sequence to follow.
When to consider another option
- For advice about one person's specific circumstances, consult qualified counsel.
- For help running the process, explore our advisory services.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readStart Here: a guide to every file and the order to use them.
PDF · readThe Shift Supervisor Playbook: everyday guidance for check-ins, feedback, documentation, attendance, and when to involve HR.
PDF · readShift Supervisor Quick Reference: the whole kit on one page, covering weekly habits, conversation guidance, and when to contact HR.
Excel · useShift Supervisor Workbook: your crew by shift, one-on-one and documentation logs, a shift handoff log, and a dashboard that flags who is overdue for a check-in.
PDF · readFloor Conversation Scripts: word-for-word scripts for the five conversations supervisors face most, with likely responses and documentation guidance.
PDF · readBilingual Documentation Forms: coaching note, incident statement, and written warning in English and Spanish, side by side, each with a completed example.
PDF · readTrueStep HR Product License: terms for using the files within your own organization, including permitted uses and restrictions.
PDF · readUsing This Workbook in Google Sheets: how to open the workbook in Google Sheets, what carries over, and the two settings to check before you share it with your team.
Word · editFloor Conversation Scripts
Word · editBilingual Documentation Forms
How to use it
Your first 15 minutes
Follow these 4 steps, starting with the Playbook and finishing with the Floor Conversation Scripts.
Start with the Playbook. It covers your responsibilities as a supervisor, including check-ins, feedback, documentation, and when to bring in HR.
Print the Quick Reference and keep it nearby. It covers the five things to do each week and the boundaries you must observe, with the Playbook providing the full guidance.
Set up the Workbook with your crew by shift. Start the handoff log tonight, record check-ins and notes as they happen, and use the dashboard to see who is overdue and who needs attention.
When a difficult conversation comes up, open the Floor Conversation Scripts. Follow the script for the situation almost word for word, use the bilingual forms when discipline is involved, and maintain the documentation log throughout the year.
Before you buy
Questions about your purchase
Find details about file formats, delivery, licensing, and refunds.
What exactly do I receive?
You receive 7 PDF guides, 2 Word documents, and 1 Excel workbook, all listed in the What is inside section above. This is a one-time purchase delivered as a download.
Are these the real screenshots?
Yes. The first image shows the file set, and the second and third show actual pages from the current download.
Can I use the files in my business?
Yes. You can edit and brand the Word documents, fill in the Excel workbook, and read or print the PDF guides for your own internal operations.
What if I need help applying it?
For help implementing this tool, book a one hour Setup Session for $149. For broader HR support, advisory begins with a short request and a written scope at truestephr.com/pages/advisory. For legal questions, consult qualified counsel.
How do I get the files?
Right after payment, your download link appears on the confirmation screen and again in your email receipt. All files arrive as one ZIP. No account is needed.
What do I need to open them?
You can use Word and Excel, LibreOffice on a computer, or Google Docs and Google Sheets in a browser. The alternatives are free. Any PDF reader opens the guides. See download help.
What if it is not right for us?
Email support@truestephr.com within 30 days for a full refund. No form or explanation is required. The full terms are in the refund policy.
Is this legal advice?
No. It is general HR information and a working method. It is not written to any one state unless the page says so. Where a decision turns on the law, use qualified counsel. See what we cover, and what we do not.
Who may use the files?
One license covers the internal HR work of one legal entity. You may edit the files, brand them, and issue them to your employees. Consultants and groups with several entities need the extended license. See the license.
Extend the system
Related tools for your next step
Explore related tools for the same situation, operating method, or industry.
Manufacturing Frontline Leadership Field Guide
Your free Manufacturing Frontline Leadership assessment told you how you tend to lead across six core areas of running a floor.
Manufacturing Manager Field Guide
Your free Manufacturing Manager assessment told you how you tend to lead across seven core areas of running a floor.