Dispatch Coverage and On-Call System
The dispatch coverage workbook, the on-call rotation that survives the busy season, and the scripts for the call-off conversations that follow a pattern.
Previews are taken from the deliverable itself.
Home services retention
Tech First-Year Retention System
Run a new tech's first year on purpose. You get the 30, 60, and 90 day plan, a first-year tracker, and the check-in scripts that surface a problem before the resignation.
$49
- Editable operating files, not a subscription
- Immediate access through the secure TrueStep HR store
- Built and reviewed under the published TrueStep HR standard
Digital products carry a 30-day money-back guarantee. General HR information, not legal advice.
Need it working, not sitting in Downloads?
Add a one-hour setup session · $149
Bring the purchased tool and your live situation. A TrueStep HR practitioner helps you set the inputs, make the first decisions, and leave with a usable next step.
See the Setup Session →What this closes
A practical system that moves the decision into real work.
Add one roster row per technician hired in the last year. Tenure, ramp and every check-in date compute from the As of date you set at the top.
DecisionKeep good people
IndustryHome services
Files6 PDF guides, 1 Word document, 1 Excel workbook
ReviewBuilt to the published release checks; sources and change notes sit beside the catalog.
What is inside
Every file in the download, by name.
Taken from the kit’s own Start Here guide, so what you see here is what you open after checkout.
PDF · readThe Tech Retention Field Guide: the operating logic, what an early exit costs, the seven scheduled conversations, the going-quiet signals, and the traps that undo the work (PDF to read)
Excel · useTech First-Year Retention Tracker: the cohort roster that computes tenure, ramp time, and the 30, 90, and 365 milestones, the check-in log for all seven touchpoints, sourced benchmarks, and a summary with your 90-day and one-year survival rates, exit costs, and survival by hiring source (Excel to use)
PDF · readCheck-In Scripts & Templates: the words for all seven conversations from the first solo day to the one-year stay conversation, plus the mentor assignment sheet, the first-week plan, the going- quiet list, and the early exit conversation (Word to edit)
PDF · readQuick Reference: the whole workbook on one page: what each tab is for, what you enter, and how to read the result (file 2).
PDF · keepTrueStep HR Product License: what you may and may not do with the files you purchased (file 4).
PDF · readUsing This Workbook in Google Sheets: how to upload the file to Google Sheets and exactly what to check afterward (file 5).
Also in the download: Tech Check-In Scripts and Templates (PDF, file 7; editable Word, file 8). Every file is in the same folder, named with the number shown here so the steps below point straight at it. Open these in Word to change the wording for your own company before you use them.
How to use it
Your first 15 minutes
Step 1 is The Tech Retention Field Guide, file 6. Work down from there, and by step 4 you hold the conversations.
Skim the Field Guide, starting with the one idea on page 2. Fifteen minutes, and you know why year-one exits are the expensive ones and where they are decided.
Open the Tracker, set the As of date, and add one roster row per technician hired in the last year. Tenure, ramp, and every milestone compute themselves.
For every current and future hire, schedule the seven check-ins in the log with due dates, the day the offer is accepted. The scripts carry the words for each one.
Hold the conversations, log the outcomes, and read the Summary tab monthly: survival at 90 days and one year, what early exits cost at your figure, and which hiring sources send technicians who stay.
Before you buy
Clear answers to the practical questions.
The point of a product page is to let you judge the work before checkout.
What exactly do I receive?
6 PDF guides, 1 Word document, 1 Excel workbook, each one named in the What is inside section above. The purchase is a download, not a subscription, and the files are yours to keep.
Are these the real screenshots?
Yes. The preview images on this page are taken from the current deliverable, so you can judge the structure and writing before buying.
Can I use the files in my business?
The files are designed to be edited for your own internal operations. Review the included license and have legal counsel check decisions that require jurisdiction-specific advice.
What if I need help applying it?
Use the $149 Setup Session for one hour of implementation help on this tool. TrueStep HR does not offer broader consulting engagements. For a legal question, use qualified counsel.
Extend the system
Build on this decision.
These products address the next connected step in the same situation, operating method, or industry.
Home Services HR System
The six tech toolkits built to work together, with the system Start Here that runs them in order, under one license.
Complete TrueStep HR System
Every TrueStep HR kit and analytics pack in one place, organized across the full employee lifecycle, from the first job posting to the last day. Built for the people who carry the HR load.